Much of today’s daily business still takes place over the phone. We get an opportunity when a call comes in to greet the person at the other end of the line and pleasantly assist them. All too often, people forget that phone etiquette is still very much a part of customer service. You and your employees should practice phone etiquette even on bad days.
An uninviting tone can cause potential customers to form negative opinions about your business. It’s easy to forget how important this part of customer service is. Depending on the type of business, this may be the primary form of contact between your customers and your business. Being courteous to customers at every opportunity is essential.
You may consider having a training sessions to show employees the importance of phone etiquette. Be sure that it is an established policy to always practice great customer service during business.